Returns: All items returned for any reason must be completed within 30 days of the date purchased and accompanied by the original invoice, a Return Authorization Number and original packaging (if applicable). Customers can obtain a Return Authorization Number in writing from M.D.C. Romani, Inc. via e-mail by filling out our online Return Authorization Request Form. If you cannot complete this form online, please call 724-463-6101 and speak with a representative for assistance. Customer is responsible for return shipping charges. Once the item has been received in our facility, we review items for any signs of use or damage and, then refund the original purchase payment method. A restocking fee up to twenty percent (20%) may be assessed if item can no longer be sold in new condition, including damage to packing of product bags, accessories, and instructions. ALL electrical components are NOT eligible for return.